Effective Date: April 2025 Version: 1.0

These Hardware Terms ("Terms") govern the sale, installation, and support of hardware provided by Trinesis Technologies Private Limited ("Trinesis", "we", "us") as part of or in connection with FluxAI deployments.

1. Scope

These Terms apply to hardware including but not limited to:

• Edge computing devices
• AI cameras and vision systems
• Sensors (vibration, temperature, pressure, proximity, etc.)
• Relays and I/O modules
• PLCs and controllers
• Conveyor systems and automation equipment
• Networking equipment
• Display panels and HMIs

2. Hardware Ownership

2.1 Purchase Model

When you purchase hardware from us:

• Ownership transfers to you upon full payment
• You are responsible for the hardware after delivery
• Hardware becomes your fixed asset

2.2 Bundled with FluxAI License

When hardware is included in a FluxAI package:

• Ownership transfers upon full payment of the package
• Hardware is covered under FluxAI terms for integration purposes
• Separate hardware warranty applies (see Section 5)

2.3 Trinesis-Owned Hardware

In some deployments, hardware may remain Trinesis property:

• Clearly specified in your Order
• Returned to Trinesis upon contract termination
• You are responsible for care during use period

3. Delivery & Installation

3.1 Delivery

• Delivery to your specified site address
• Risk of loss transfers upon delivery
• You must inspect hardware within 7 days of delivery
• Report any shipping damage immediately

3.2 Installation

Installation services include:

• Physical mounting and placement
• Electrical connections
• Network configuration
• Integration with FluxAI platform
• Functional testing

3.3 Your Responsibilities

You shall provide:

• Safe access to installation locations
• Required electrical power and connections
• Network connectivity as specified
• Necessary permits and approvals
• Qualified personnel to support installation

3.4 Site Requirements

Standard requirements (may vary by equipment):

Specific requirements provided in your Order documentation.

4. Hardware Specifications

4.1 Edge Devices

4.2 AI Cameras

4.3 Sensors

Specifications vary by sensor type. Detailed specifications provided in Order documentation.

5. Hardware Support

5.1 Support via AMC

Hardware support, repairs, and replacements are provided through the Annual Maintenance Contract (AMC). Customers with an active AMC receive full hardware support as part of their coverage.

5.2 What's Covered Under AMC

• Hardware troubleshooting and diagnostics
• Repair or replacement of defective hardware
• Preventive maintenance visits (as per AMC plan)
• Firmware updates for smart devices

5.3 Exclusions

Support does not cover:

• Damage from misuse, abuse, or accident
• Damage from improper installation (not by Trinesis)
• Damage from power surges or electrical issues
• Normal wear and tear
• Consumables (lamps, filters, etc.)
• Modifications by you or third parties
• Damage from environmental factors outside specifications

5.4 Without AMC

If you do not maintain an active AMC:

• Hardware support is available on a time & materials basis
• Per-incident pricing available upon request

6. Returns & Replacements

7.1 Defective on Arrival

If hardware is defective on arrival:

• Report within 7 days of delivery
• We provide replacement at no charge
• Return shipping arranged by us

7.2 Non-Defective Returns

Returns of non-defective hardware:

• Subject to 20% restocking fee
• Hardware must be unused, in original packaging
• Return within 30 days of delivery
• Return shipping at your cost

7.3 No Returns For

• Custom or configured hardware
• Installed hardware
• Hardware damaged after delivery

7. Third-Party Hardware

7.1 Sourcing

Some hardware may be sourced from third-party manufacturers. In such cases:

• We remain your primary point of contact for support
• We handle all manufacturer coordination on your behalf

7.2 Customer-Provided Hardware

If you provide your own hardware:

• We are not responsible for hardware quality or compatibility
• Integration is on best-effort basis
• Hardware support not included in AMC
• Software/integration support still applies

8. Intellectual Property

9.1 Hardware Ownership

You own the physical hardware after purchase.

9.2 Embedded Software

Firmware and software embedded in hardware:

• Licensed, not sold
• Remains Trinesis (or third-party) intellectual property
• Subject to FluxAI License Terms
• You may not extract, modify, or reverse engineer

9.3 AI Models

AI models running on edge devices or cameras:

• Remain Trinesis intellectual property
• Licensed for use with your FluxAI subscription
• Updated as part of AMC

9. Limitation of Liability

10.1 Hardware Liability Cap

Our liability for hardware-related claims shall not exceed the purchase price of the affected hardware.

10.2 Exclusion of Damages

We are not liable for:

• Production losses due to hardware failure
• Indirect, consequential, or incidental damages
• Lost profits or business interruption
• Damage to other equipment

10.3 Insurance Recommendation

We recommend you maintain appropriate insurance coverage for:

• Equipment breakdown
• Business interruption
• Property damage

10. Compliance & Safety

11.1 Certifications

Hardware meets applicable standards:

• CE marking (where applicable)
• RoHS compliance
• Industry-specific certifications as specified

11.2 Safety

• Follow all installation and operation guidelines
• Ensure proper electrical installation by qualified personnel
• Maintain required safety clearances
• Do not modify safety features

11.3 Disposal

At end of life:

• Dispose in accordance with local e-waste regulations
• We can arrange collection/recycling (charges may apply)

11. General

12.1 Governing Law

These Terms are governed by the laws of India, State of Maharashtra.

12.2 Disputes

Disputes resolved through arbitration in Pune, India.

12.3 Amendments

We may update these Terms. Changes apply to new orders.

12.4 Relationship to FluxAI Terms

These Hardware Terms supplement the FluxAI License Terms. In case of conflict regarding hardware, these Terms prevail.

12. Contact

Sales & Orders: info@trinesis.com

Technical Support: info@trinesis.com

Phone: +91 9561444892

Trinesis Technologies Private Limited Office No 19-26, B Building, City Vista Downtown, Kharadi, Pune, Maharashtra 411014, India

Last updated: April 2025